When it comes to efficiency, Israel falls happily between America and Cuba.... not as bad as a communist nation with few incentives to be productive and never quite meeting American standards of customer service.
I had the pleasure of spending three hours in
misrad hapnim (ministry of interior) in order to get my
teudat zeut (identity card). Truthfully, I didn't care to have a
teudat zeut since I anyway have an Israeli passport but it turns out that in order have an Israeli cell phone, you need to have an Israeli bank account and in order to open up a bank account, you have to have a
teudat zeut. It was quite the process just to get the one thing I wanted- a cell phone... the Israeli lifeline.
I didn't think that it could get worse then the ministry of interior where two 65-year-old men got into a screaming match about who was next in line (that's right... welcome to Israel!). But then I had the pleasure of opening my bank account at Bank Leumi. It is unimaginable for anyone that has ever lived in the U.S. that a bank could operate like the
shuk (Explanation: the
shuk is an open air market in every major Israeli city that sells fruit, vegetables, meat, nuts, olives, spices, and household odds and ends. It is always utter chaos, especially on Friday morning when everyone is trying to get ready for
Shabbat. A successful trip to the
shuk is when you managed to convince the vendor to cut the price in half!). The bank, a national institution, was the exact same!!! It was full of commotion, hooting and hollering, and major bartering. My dad was negotiating for lower rates on transactions, higher interest rates, a better exchange rate for the dollar, a free credit card, etc. etc. I honestly thought he was going to ask them to throw in a puppy before we sign on the dotted line!
After spending two hours in the bank and another two hours negotiating with the Orange representative, who swore that I would never find a better cell phone deal , plus the three hours in
misrad hapanim, I finally got my brand new phone... a measly seven hours of inefficiency. My memories of Cuba are quickly coming back to me :)
I will e-mail my cell phone number later!